Just got off the phone with Canon Tech support. I called about an issue on my 3 year old Powershot S2-IS and was told about the Canon Loyalty program.
This program allows you to replace your current Canon camera with a Canon refurbished product. The refurbished unit carries a 6 month warranty. The following models are currently offered:
SD850 IS $150 G9 $250 EOS XT (with lens kit, same as this ) $275
Taxes extra, shipping is $10 for 2-day delivery. You must return your old / defective camera (must be a Canon). Prepaid shipping label will be provided.
Call Tech Support at 866-443-8002 or 800-828-4040 to get started. You will need the serial number of your current camera.
Edit: Yes, I bought the XT for about $300 after taxes.
Message edited by: saferisk on 2008-08-01 18:28:10 CDT
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Updated by fwlogue - four easy steps and price update 9/17/2009 Updated by Shadow6934 - DSLR price update 2010-01-13
Customer Loyalty Program's direct number is 866-443-8002, option 2 for digital camera upgrades.
Also see excerpt of Canon Order Confirmation at the bottom of this summary.
In-stock orders cannot be modified or canceled! That said, here are the four easy steps:
1) Specify that you have a broken Canon XYZ camera and would like to know what the loyalty upgrade options are. They will try to transfer you to a technician, but you can tell them you just want to know the prices first and the rep can give them to you.
2) Once you are ready, call again. This time, you will get transfered to a technician, who will ask you to desribe the issues. They would verify that 1) it's broken* and 2) it's out of warranty (just say you've had it for a over a year). Then, he would ask for the broken camera's serial number, your name, phone, address and email.
(*TIP: if you specify water damage, e.g., it won't turn on after it got wet, they will accept it as broken for sure)
3) The technician will give you the prices as well, then transfer you back to the loyalty program rep, who will take your name, phone, address again as well as your credit card. You will get the order number.
Shipping options: $10 2-business days $20 1-business day
Plus state sales tax where applicable
4) Canon will ship you the replacement camera with Fedex signature required, along with a prepaid Fedex label and a box for you to ship your broken camera to them. You must ship it to them within 10 business days to avoid unreturned product fee. You only need to ship the camera body, so you can keep all accesories (batteries, charger, straps, etc.).
PLEASE UPDATE THE LIST HERE:
Digital SLR options, trade in any Canon DSLR to get (9/17/2009): Canon XS, $359 (can use a film SLR camera for this) Canon 50D Body Only, $669 (was $629 as of 2009-09-17; N/A with film camera exchange) Canon 50D with 28-135 Lens, $799 (was $759 as of 2009-09-17; N/A with film camera exchange)
(Canon 50D N/A with film camera exchange)
Don't forget to add applicable taxes!!!
S10, S30, S40, S45, S50, S60, S70 (SX110 SI was not offered), S100, S200, S230, S300, S330, S400, S410, S500, SD100, SD110, SD200, SD400, SD550, SD600, SD630, SD700-IS, SD800-IS, SD870-IS, SD1000, S1-IS, S2-IS, G2, G5 trade for: SX120 IS (upd 5/20/2010) - $129 SD960 IS (upd 8/31/2010) - $134 SD1200 IS (upd 8/31/2010) - $86.40 G11 (upd 5/20/2010) - $249 (out of stock though)
SD850 IS - $150 G9 - $250 - NEW price as of 8/28/08: $359 - $275
Note: Free CCD repair for the S230 ended July 31, 2010. Free CCD repair for the A40, S200, and S330 ended March 31, 2010.
NOTE: The Powershot SD200, SD300, SD400, or SD500 with a cracked or broken LCD may also qualify for free repair. You pay shipping to the factory repair center on this offer, and you can only take advantage of it once. It ends August 31, 2010. Details are at the end of the Warranty page for the affected models (for example, the SD300).
Excerpt of Canon Order Confirmation Email to fwlogue, 9/17/2009 canonloyaltyprogram at cits.canon.com said: Thank you for taking advantage of Canon's Loyalty Program.
We are pleased to confirm the placement of your order and to inform you that your order will be shipped by Federal Express. Please note that an adult signature is required for delivery.
Your Loyalty Program package will include a prepaid shipping label to assist you in returning your original unit to Canon.* Upon receipt of your Loyalty Program package:
Securely package the original unit in the box provided. Affix the prepaid label addressed to Canon. Take the package to any Federal Express pick-up location. You may keep all original accessories, such as your memory card and battery.
Your original unit must be returned to Canon within 10 business days of the date you receive the replacement unit to avoid an unreturned product fee that is equal to the purchase price of the replacement camera.*
Once the Loyalty Program process has been completed, your original unit will no longer be available. If you have any questions regarding your order, don't hesitate to call us at 1-866-443-8002.
* NOTE: If your original unit is currently with the Factory Service Center (FSC), your original unit will be forwarded by the FSC to the Recycle Center for recycling.
Message edited by: vlow1210 on 2010-09-02 17:24:51 CDT
I got an A60 from like 6 years ago which is probably worth about 10 dollars now... you're telling me I could break it, send it in, and take my pick of one of those cameras?
jd2010 said:I got an A60 from like 6 years ago which is probably worth about 10 dollars now... you're telling me I could break it, send it in, and take my pick of one of those cameras?
jd2010 said:I got an A60 from like 6 years ago which is probably worth about 10 dollars now... you're telling me I could break it, send it in, and take my pick of one of those cameras?
thanks! I have a S2-IS that had a problem...many people had. out of warranty, shelved it and bought something else. Atleast I know I can some value back from it
Those arent always your options, it depends on what you're sending in:
Heres what I got with a A60--
a560 - $89 sd1000 - $100 sx100 - $125
None of those are even worth getting.. oh well
Guy seemed to stress the broken part when I told him my A60 worked fine. I guess pull your hammers and microwaves out and start destroying your cameras.
Message edited by: jd2010 on 2008-08-01 19:24:03 CDT
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