Q&A
Q: What is the "Feed It Forward" Program?
A: The restaurant.com Feed It Forward initiative will aim to pay (or in this case, feed) its restaurant gift certificates forward and allow people to treat friends, family, colleagues, community —and anyone deserving—to savings on a great meal.
Q: What is restaurant.com?
A: restaurant.com connects restaurant seekers and food lovers to savings at more than 9,000 restaurants nationwide and to various online retailers. As the nation’s leading online directory of restaurants and restaurant gift certificate provider, the company brings people together to relax, Converse and enjoy well-prepared and -served meals. restaurant.com includes some of the hottest names in dining. You can find member restaurants using our search engine, and learn more about each restaurant by viewing their Web site featuring menus, wine lists, driving directions and more.
Q: How does Feed It Forward work?
A: restaurant.com will empower people to give $10 restaurant.com gift certificates through a dedicated "giving" Web site. Overall, restaurant.com will share $30 million in combined gift certificate value through the length of this initiative, or until the total amount is shared.
To send a gift, givers get to enter their name and email address, as well as a valid name and email address for each person they wish to give to—as many as three people every single day. People can share a brief story, a note of endearment or gratitude for why they are giving. The site will feature some of these messages of appreciation on the home page. People who receive a free $10 gift certificate will be given the opportunity to join in the giving effort and to Feed It Forward as well. Main program elements include:
$30 million for giving in total restaurant.com gift certificate value
$10 value restaurant.com Gift Certificates will be given away
Givers can "give" up to 3, $10 gift certificates per day
Q: Why is restaurant.com featuring the $10 gift certificates in the "Feed It Forward" program?
A: The $10 denomination gift certificate allows us to give to the most consumers possible based on our $30 million giving goal.
Q: Why are there just 5,000 restaurants participating in "Feed It Forward" when Resturant.com touts more than 9,000 restaurants in the program network?
A: Each restaurant participates in the gift certificate program that works best for their business based on their menu’s overall price point. Some of our partners find that a full range of gift certificate denominations are the best fit for their business, while other partners benefit from selected values. Since we are featuring those restaurants offering $10 gift certificates, this precludes those restaurants that do not offer the $10 denomination.
Q: How long does the program last?
A: People nationwide have equal opportunity to give the free gift certificates away while the quantity lasts. People can visit www.restaurant.com/FeedItForward until December 25th.
Q: How are restaurant.com gift certificates delivered?
A: After receiving a gift certificate via email, people are taken to a page with links to each gift certificate, which offer $10 "store credit" that can be used at restaurant.com.
Q: How can I redeem my gift certificate?
A: You can redeem your $10 "store credit" in one of two ways. The first is to click on the link within the notification email you received, which will take you directly to the redemption site, or you can access the redemption site by going directly to the Feed It Forward homepage. Both options will require you to key in the redemption code specified in your notification email, which will then register a $10 credit in your restaurant.com shopping cart. You then can search through a national database of participating restaurants by state, city, zip code and cuisine. Once you select a restaurant, just use your available gift credit and print out your gift certificate instantly. When you are ready to dine at the restaurant you selected, simply present the gift certificate to your server upon arrival at the restaurant who will honor the value.
Q: How long are restaurant.com gift certificates good for?
A: There is no expiration date on the $10 "store credit" that you receive. Once the credit is redeemed, restaurant-specific gift certificates expire one (1) year from date of issue, except in California and where otherwise prohibited by law. For more information, please read the terms and conditions included with every restaurant-specific gift certificate.
Q: Are there any restrictions for using restaurant.com gift certificates?
A: When redeeming the $10 "store credit" for restaurant gift certificates, people should read the restaurant specific restrictions carefully. The various restrictions placed on each gift certificate ensure that the restaurants enjoy participating in the program. These restrictions vary with each restaurant and range from a minimum purchase amount to specific days when the gift certificate is valid. Remember to fully read the restrictions prior to using the gift certificate.
Q: I want to redeem my gift certificate, but the site is slow. Why can’t I access the site faster and what can I do if I don’t want to wait?
A: Due to the nationwide popularity of the "Feed It Forward" initiative, our servers may experience extremely high traffic volumes, which can cause the site to run slower. We ensure you that the site is functioning and you will be able to run your search and redeem your gift certificate; however, should you not want to wait, you can call our customer service line at 1.800.979.8985 to speak with one of our customer service specialists.
