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A recognized hotel expert and leading provider of lodging worldwide. Hotels.com gives travelers one of the widest selections of lodging accommodations including traditional hotels, vacation rentals and bed and breakfasts at more than 85,000 properties worldwide. We offer travelers the information they need to book the right hotel for each trip all backed by our Price Match Guarantee! |
Hotels.com
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Normally, our most helpful positive review would go here, but we don't have one yet. Maybe yours could be the first? |
Most Helpful Negative Review1 stars
"Price Match Guarantee" is worthless.
I booked a hotel and found a lower rate elsewhere. Their price match guarantee should have kicked in, but they replied to my request AFTER I checked out of the hotel and said they couldn't verify the rate at the competitor. Well of course they couldn't verify the rate, the dates I was staying was already in the past! Will never do business with these clowns again.
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Most Recent Store Reviews for Hotels.com
4 stars
good site to use
easy to use and hotel description was accurate. would definitely use again in the future. my only complaint is that there could be some more detailed descriptions of some of the features of the hotel
3 stars
Good location though small
On the next day of our stay, it snowed in New York and it was cold in the room. Other things are pretty cool during my stay.
1 stars
customer service is lacking
A few days after booking my hotel, i found the same room for cheaper by about $10 a night. We were staying for 2 nights so i called in to inquire about their hotel price guarantee. Was placed on hold and then promptly hung up on. Tried again and same happened. Also I left comments with hotels.com that i was booking with a baby and requested a crib to be placed in the room. (This was available via Hilton). No messages were relayed and i neither got my choice of room nor the crib. disappointing.
1 stars
Slow response
It took them more than a week to get back to me on my questions, by then it was worthless.
5 stars
Cash Back Posted on Time
The casth back for Hotels.com spending was correctly recorded and posted on time to my account. Very impressive!
5 stars
hotel booking for Guadalajara Mexico
Pre paid, when I showed up they were very friendly and confirmed my booking and check me in. They did not even ask for a credit card, I had to give them one if I wanted to order room service or use the Hotel bar/restaurant. second time using hotels.com and saved money each time.
1 stars
never report cashback their own.
This company never resport FW cashback their own. I always open for investigate with FW to get my cashback.
1 stars
bad book
The rebate address is off-market.
A liar.
A liar.
4 stars
Great hotel price
I found a great price on a hotel during their recent 4-day sale. My trip isn't until December but I love the price and how easy it was to navigate their site.
1 stars
Price Guarantee Isn't Much of Anything
I'll start by saying their loyalty program is nice; however, their price guarantee is useless. They take forever to respond, which means that it will likely be too late to get your credit. The only issue is that all over the site, it says no cancellation fees, but on many of the hotels, they indicate that the rate is non-refundable.
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